Metrics Driven Analysis
Business demands continuous improvement and a differentiated competitive edge. It is no surprise that more business and technology leaders want to dispassionately baseline their present state and contrast it against poeers. This can be a complex exercise with complexity often driven by organisation structure, multiple services providers and delivery centres. Benchmarking your IT Services against the top quartile peer group offers value to make far reaching decisions and setting improvement and optimization goals.
Benchmark
Our partner, ImprovIT is a specialist consultancy, who identifies savings and performance improvements in business technology usage, through their rigorous metrics driven analysis methodology, benchmarking like for like using their regularly updated real world IT services data.
Whitepaper – Why use a specialist IT benchmarking consultancy
The problems addressed include:
- Comparison between internal or external cost and service against peer organisations
- Determination of which services are better delivered internally or externally
- Examination of staffing levels and productivity measures
- Insight into appropriate Service Levels and Service Offerings
- Trends for the coming years to aid budgeting
- Assessment of new technologies and methods
- Shared Services analysis of decision drivers
The element-level benchmarking methodology allows for a wide range of issues to be assessed:
Applications:
Value for Money reviews of software development and support contracts
Project efficiency reviews of software development projects
Effectiveness assessments of internal or external software support
Outsourcing/market pricing assessments to identify cost savings
Infrastructure:
Value for money assessments of outsource contracts
Efficiency and effectiveness assessments of internal IT services
Project efficiency reviews of infrastructure projects
Assessments targeting opportunities for cost savings
Sourcing Design and Decisions:
Most suitable sourcing model
Insource vs. Outsource, Vendor Rationalisation
IT Organization Structure and Size
Budgeting and Planning IT Spend
Compliance Reporting and Submissions
For Technology Service Providers:
Best price, competitive bids and value offerings
Best practice, minimizing complexity
Service delivery modelling
Internal cost model optimization
