Global Programme Management
Thriving in Global Diversity©
Research points to the need for specific intercultural skills, and conspicuous gaps which may be holding back companies in their quest for success in diverse global markets. There are case studies documenting the experience of companies who do things differently and taste exceptional success in global markets. Why: Business requires more than functional proficiency, amongst other […]
Transition Management
A changeover from one state to another is the norm, not the exception. The strategy of outsourcing to specialist providers, setting up captive or shared services centers, onshore or offshore, have been commonplace over the past few decades now. The decision to change, consolidate or integrate the present service delivery model or provider is driven by a case for better outcomes, […]
Knowledge Management
Rapid staff turnover and the consequent loss of knowledge remains a consistent threat and risk to any IT organization. This can become a tough challenge when the service delivery centres are remote and not under direct control. An organization’s competitive advantage depends upon how well it organization acquires, manages and leverages this intellectual capital and […]
Outsourcing Vendor Management
Managing programmes across geographically dispersed and culturally diverse centres can increase the risks to the success of such multi-location outsourcing programmes. We offer management strength, which is globally dispersed, culturally aligned and with extensive delivery and programme management experience, to support your agenda. In addition to Outsourcing Programme Assessments and Reviews, we also provide Global […]
Outsourcing Governance
Irrespective of the implementation model of a global delivery programme, there are additional governance challenges. The factors to be considered multiply many-fold in a global multi-sourcing model, as compared to a global shared service model, because there are multiple organisations and their business cultures to be considered, in addition to multiple locations and local cultures. Very often, these […]
Outsourcing Assessment
Recent studies have shown that more than half the enterprises remain dissatisfied with the outcomes achieved from their outsourcing programmes. Your remote service delivery models can range from “insourcing” to a captive dedicated offshore facility, to outsourcing service delivery to multiple offshore vendors. Your plans may include green field build outs or acquisition of service capacity and Centres of Excellence. An independent assessment of the state […]
