Transition Management

A changeover from one state to another is the norm, not the exception. The strategy of outsourcing to specialist providers, setting up captive or shared services centers, onshore or offshore, have been commonplace over the past few decades now. The decision to change, consolidate or integrate the present service delivery model or provider is driven by a case for better outcomes, […]

Knowledge Management

Rapid staff turnover and the consequent loss of knowledge remains a consistent threat and risk to any IT organization. This can become a tough challenge when the service delivery centres are remote and not under direct control. An organization’s competitive advantage depends upon how well it organization acquires, manages and leverages this intellectual capital and […]

Outsourcing Vendor Management

Managing programmes across geographically dispersed and culturally diverse centres can increase the risks to the success of such multi-location outsourcing programmes. We offer management strength, which is globally dispersed, culturally aligned and with extensive delivery and programme management experience, to support your agenda. In addition to Outsourcing Programme Assessments and Reviews, we also provide Global […]

Process Engineering Roadmap

Quality & Process improvement in IT is critical to successful delivery. We help define the value of Process Improvement to your IT organization, identify the strategic direction to be taken to maximize the value returned to the business. This identification includes the structure of the quality management system, the process and its implementation. Our consultants help your senior managers […]

Outsourcing Governance

Irrespective of the implementation model of a global delivery programme, there are additional governance challenges. The factors to be considered multiply many-fold in a global multi-sourcing model, as compared to a global shared service model, because there are multiple organisations and their business cultures to be considered, in addition to multiple locations and local cultures. Very often, these […]

Manage Outcomes