Process Engineering Roadmap

Quality & Process improvement in IT is critical to successful delivery. We help define the value of Process Improvement to your IT organization, identify the strategic direction to be taken to maximize the value returned to the business. This identification includes the structure of the quality management system, the process and its implementation. Our consultants help your senior managers suit the unique needs of your organization – this is ideally done using a framework to lead the thinking. This framework is built from determining the organization’s core processes and defined goals and strategies and is linked to the needs of all stakeholders. 

An organization will benefit from establishing an effective quality management system (QMS) and subsequently, their knowledge into a Process Asset Library (PAL).  The main objective of a QMS is in defining the processes, resulting in the production of quality products and services using Best Practices and preventing defects. An effective QMS can be a strategic tool designed to deliver business objectives, and is usually deployed using a Process Approach, with each process transforming one or more inputs to create an output of value. Obviously, IT Leadership commitment and involvement of people at all levels in the IT organization are Critical Success Factors for effective deployment. 

The emphasis on process improvement and enhancing customer satisfaction also requires an insightful approach to auditing. Audits not only indicate necessary improvement and corrective actions, but also determine if processes are effective and roles & responsibilities effectively assigned. They help in obtaining a true picture of efficiency, using an independent and impartial method, helping to set up your IT organization to enable `optimal’ implementation of improvement programs. 

Using standards allows for:  

  • Creating work units based on industry standards give your organization the ability to benchmark against others.
  • A business-driven method with understandable results for all stakeholders of the software development process.
  • Key Performance Indicators (KPI) and Balance Scorecards are essential management tools to help drive the team performance and improve business outcomes.

Key take aways, depending on engagement scope includes:

  • Process identification and design
  • Development of QMS & PAL aligned to organizational and quality standards
  • Deployment roadmap with roll-out training, implementation and auditing
  • Internal auditor training, action plans and regular conduct
  • A defined Metrics Map and Balanced Scorecard

Manage Outcomes