Knowledge Management
Rapid staff turnover and the consequent loss of knowledge remains a consistent threat and risk to any IT organization. This can become a tough challenge when the service delivery centres are remote and not under direct control. An organization’s competitive advantage depends upon how well it organization acquires, manages and leverages this intellectual capital and knowledge. Knowledge is organised at a departmental level, programme level, project level and team levels. From an IT perspective, some areas where knowledge management can help are:
- Know what the subject matter experts (SMEs) and other “knowledge owners” have contributed to de-risk against staff turnover and SME attrition
- Know what the legacy application is doing to facilitate modernization initiatives
- Know the enterprise architecture and portfolio components and their details to effectively transition service delivery from one location or supplier to another
- Store and utilise IT service knowledge to improve service delivery turnaround times
- Know the learning from completed projects to minimise repeat occurrences across projects
In addition to Knowledge Management Capability Assessments, we also provide Knowledge Management Planning and Implementation. We use the depicted framework, in line with your needs.
Based on the results of the Knowledge Management Capability Assessment, we support you to crystallise your Knowledge Management Strategy, put together a plan and then build the required KM frameworks and processes, identify the tools required to establish a tailored KM capability for your needs. We work closely with you and your management team to manage the implementation of this Knowledge Management plan.
