Metrics Driven Analysis

Business demands continuous improvement and a differentiated competitive edge. It is no surprise that more business and technology leaders want to dispassionately baseline their present state and contrast it against poeers. This can be a complex exercise with complexity often driven by organisation structure, multiple services providers and delivery centres. Benchmarking your IT Services against the top quartile peer group offers value to make far reaching decisions and setting […]

Thriving in Global Diversity©

Research points to the need for specific intercultural skills, and conspicuous gaps which may be holding back companies in their quest for success in diverse global markets. There are case studies documenting the experience of companies who do things differently and taste exceptional success in global markets. Why: Business requires more than functional proficiency, amongst other […]

Business Growth Advisory

The ever changing world of technology, and its impact on business, creates a myriad challenges for technology service providers. To keep growing is an imperative of business survival. Often uniquely suited experience and independent counsel is required to clearly define the challenges of growth, articulate and define growth initiates and to drive programs for results. In the ever changing world of technology, business leaders […]

Value Optimization

With extensive experience of  the IT services provider side, as also the enterprise side, we bring deep understanding on the relationship and its nuances. The commercial terms and contracts, the pricing, costing and value of services, the areas of risk and the areas of potential optimization.  We supplement our capabilities with one of the best specialists in the field of metrics driven analysis of IT […]

Transition Management

A changeover from one state to another is the norm, not the exception. The strategy of outsourcing to specialist providers, setting up captive or shared services centers, onshore or offshore, have been commonplace over the past few decades now. The decision to change, consolidate or integrate the present service delivery model or provider is driven by a case for better outcomes, […]

Knowledge Management

Rapid staff turnover and the consequent loss of knowledge remains a consistent threat and risk to any IT organization. This can become a tough challenge when the service delivery centres are remote and not under direct control. An organization’s competitive advantage depends upon how well it organization acquires, manages and leverages this intellectual capital and […]

Outsourcing Vendor Management

Managing programmes across geographically dispersed and culturally diverse centres can increase the risks to the success of such multi-location outsourcing programmes. We offer management strength, which is globally dispersed, culturally aligned and with extensive delivery and programme management experience, to support your agenda. In addition to Outsourcing Programme Assessments and Reviews, we also provide Global […]

Process & Methodology Workshops

Process Workshops SEI CMM integrated – lean application (Capability Maturity Model) Suitable Audience – IT Managers, Project and team managers, Quality Team Designed for software professionals to understand SEI Capability Maturity Model® Integration (CMMI) for Software. Developed by the Software Engineering Institute (SEI), the CMMI is the most widely accepted framework for assessing, managing, and […]

Standards Compliance

SEI CMM The CMMi (Capability Maturity Model) is a process improvement model that provides a set of industry-recognized practices to address productivity, performance, costs and stakeholder satisfaction in the systems engineering and software development process. It helps your organization examine the effectiveness of processes, establishes priorities for improvement, & helps you implement these improvements. It […]

Process Engineering Roadmap

Quality & Process improvement in IT is critical to successful delivery. We help define the value of Process Improvement to your IT organization, identify the strategic direction to be taken to maximize the value returned to the business. This identification includes the structure of the quality management system, the process and its implementation. Our consultants help your senior managers […]

Manage Outcomes